Return Policy
At Rohill Clothing, we strive to ensure your complete satisfaction with your purchase. We have a 14-day return policy, giving you ample time to request a return from the date you receive your item. Please note that after the 14-day period, we will not be able to accept any returns.
To be eligible for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in the original packaging. All return requests are subject to approval by our team. If we receive a return that is not in good condition, we will be unable to process the return and the cost of returning the item to you will be deducted from your store credit.
To initiate a return, please visit our return portal. Please note that shipping charges and custom fees for returns are non-refundable. You will be responsible for covering the shipping costs associated with returning the item. Additionally, the initial shipping costs for the order are non-refundable.
Damaged or Incorrect Items
We kindly ask that you carefully inspect your order upon receipt. If you notice any defects, damages, or receive the wrong item, please contact us within 48 hours of delivery. We will promptly assess the issue and work towards a resolution.
Exceptions and Non-Returnable Items
Returns requested after the policy's expiration date will not be accepted. If you have any questions or concerns about specific items, please reach out to us at customerservice@rohillclothing.com.
Please note that all sale items and gift cards are final sale and cannot be returned for any reason.
Order/Return Processing Times
During sale events and holidays, order processing and return processing times may be slightly longer than usual. We appreciate your patience during these periods.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to return it and, upon receiving the returned item, we will issue you a store credit. You can then use this credit to purchase the desired item.
Refunds
We do not provide refunds. Instead, we offer store credit for eligible returned items. The store credit can be used towards future purchases.
Custom Duties
Please be aware that Rohill Clothing is not responsible for any additional customs fees charged by individual countries or any extended holding times due to customs procedures. These fees are not included in the checkout process, and we cannot estimate the exact amount. For further information, we recommend contacting your local customs office.
We strongly advise against refusing parcels. If a delivery is refused for any reason, it will be returned to us by the shipping carrier (DHL/UPS), and a return fee will be charged. This return fee will be the customer's responsibility. Unfortunately, store credit refunds will be deducted accordingly due to the charges imposed by the shipping carrier (DHL/UPS) for returning the item. If we do not receive communication from the customer, the shipping carrier (DHL/UPS) will consider the package abandoned and proceed to destroy it. In such instances, a refund will not be eligible.
To be eligible for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in the original packaging. All return requests are subject to approval by our team. If we receive a return that is not in good condition, we will be unable to process the return and the cost of returning the item to you will be deducted from your store credit.
To initiate a return, please visit our return portal. Please note that shipping charges and custom fees for returns are non-refundable. You will be responsible for covering the shipping costs associated with returning the item. Additionally, the initial shipping costs for the order are non-refundable.
Damaged or Incorrect Items
We kindly ask that you carefully inspect your order upon receipt. If you notice any defects, damages, or receive the wrong item, please contact us within 48 hours of delivery. We will promptly assess the issue and work towards a resolution.
Exceptions and Non-Returnable Items
Returns requested after the policy's expiration date will not be accepted. If you have any questions or concerns about specific items, please reach out to us at customerservice@rohillclothing.com.
Please note that all sale items and gift cards are final sale and cannot be returned for any reason.
Order/Return Processing Times
During sale events and holidays, order processing and return processing times may be slightly longer than usual. We appreciate your patience during these periods.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you will need to return it and, upon receiving the returned item, we will issue you a store credit. You can then use this credit to purchase the desired item.
Refunds
We do not provide refunds. Instead, we offer store credit for eligible returned items. The store credit can be used towards future purchases.
Custom Duties
Please be aware that Rohill Clothing is not responsible for any additional customs fees charged by individual countries or any extended holding times due to customs procedures. These fees are not included in the checkout process, and we cannot estimate the exact amount. For further information, we recommend contacting your local customs office.
We strongly advise against refusing parcels. If a delivery is refused for any reason, it will be returned to us by the shipping carrier (DHL/UPS), and a return fee will be charged. This return fee will be the customer's responsibility. Unfortunately, store credit refunds will be deducted accordingly due to the charges imposed by the shipping carrier (DHL/UPS) for returning the item. If we do not receive communication from the customer, the shipping carrier (DHL/UPS) will consider the package abandoned and proceed to destroy it. In such instances, a refund will not be eligible.